An exquisitely beautiful handmade crocheted baby/toddler size hat inspired by the lovely children's book The Secret Garden. The hat is a deep green with a cream and baby pink flower that appears to blossom out of the top. The hat can be made in a wide variety of colour combinations. If other colours are preferred just message me and I will do my best to accomodate you. The hat can be hand washed and laid flat to dry. Made in a smoke free and pet free environment.
This shop accepts credit and debit cards, Etsy gift cards, and other international payment methods where available.
I try to post items ordered as soon as possible and within the processing times of each listing. If a customer has requested a special order than the terms agreed between myself and the customer on that particular order will apply. I post orders 2nd class within the UK and International Standard everywhere else. My listings all come with the options to upgrade these services to First Class delivery in the UK and International Signed and Tracked everywhere else. These options are made available to you at checkout. For overseas orders all taxes, duty, customs or other import fees are the responsibility of the buyer. Delivery of items will be made to the address provided at checkout. It is the buyers responsibility to ensure this is correct and up to date at the time of purchase. As soon as the items are shipped I send a confirmation message, and of course a huge Thank You for your custom!
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Refunds and Exchanges:
For EU orders:
Please let me know by email/convo on here within 14 days of receiving your order that you would like to return it. All return postage is payable by the buyer, cost is dependent on the postal rates in your country and may be more than you have paid to receive the item. Refunds of the full amount will be paid 14 days after the date on proof of postage or receipt of returned goods, whichever happens first. They must not be damaged or altered in any way (stretched out of shape, smelling of perfumes or smoke, ripped seams, etc..) or I will only be able to offer a partial refund.
For International Orders outside the EU:
I will allow returns/exchanges if notified within 7 days of receipt of the item. The buyer is to pay all postage costs to return the item to me and to send a replacement, if that is what is agreed on. Payment for any postage costs to be paid on agreement of replacement of the item. Item is to be sent back within 7 days of notifying me that you are returning the item. The replacement item will be sent out on receipt of the returned item. Refund is for the item price only.
Items sent in the UK are not considered lost by Royal Mail until 15 working days have passed. Please give your item plenty of time to arrive. I will offer a refund on one-off items, and replacement on those I can make again if it doesn't arrive.
International Postage outside the EU: Please allow plenty of time for the item to get to you: it can take over 4 weeks for delivery internationally to reach it's destination by airmail. If you still have not received your order after 25 working days, please let me know and I can refund/replace and then claim back from Royal Mail. Please note that they will require your contact details on the claim form and may send you a document for you to fill out certifying that you haven't received the item.
Additional Policies and FAQS
If an item is faulty please email me with photos, then send me the item so I can take a look and rectify it as soon as possible. This may be by resewing the item, fixing it in any way, or replacing part or all of the item. If the fault is a manufacturing fault I will reimburse the buyer and pay return postage.
If the fault is due to an error on the buyer's part ( IE: washing at the wrong temperature, machine washing when it specifically states hand washing only or spot cleaning, putting the item in the dryer when instructions say not to, or damage due to misuse) there will be a charge for the repair and all postage will be paid by the buyer.
Wear and tear will not be considered under this policy.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Stephenie Anne Miller, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail me at:
Stephenie Anne Miller
27 Sparrow Square